With over 20 years of experience in customer flow management L.S.Caine Electronic Services are pleased to announce a new name for their CMS products.
- Flexible ticketing options including paperless management of personal callers to the office
- Multiple announcement methods for informing personal callers of where to go
- Simplified parallel management of additional telephone, paper and electronic enquiries
- Unlimited web based back office system access using open source, license free software
- Integrated access to citizen index and local land & property gazetteer data
- Appointment management for personal callers and off-site visit activity
- Remote access via wireless PDA or mobile WAP phone for staff flexibility
- Direct linkage to other web based systems reducing the need to identify callers again
- Enquiry identification and tagging can be tailored on a department basis
- Notification of staff via browser pop-up of appointment and other caller activity
- Web based or dedicated display of current status in back office areas
- Flexible configuration options to allow page layout and styling to match local standards
- Built in customer satisfaction monitoring surveys and reports
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